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cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123

Help with inbound calls, queues and annoucements Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We currently have our inbound calls ringing 3 extentions, however I would like the following to happen.

When an inbound call comes in it rings the 3 extentions, first to answer takes the call. If no answer then it goes to voicemail. So far that's no problem. However, if the 3 extentions are busy I would like the caller to hear a message saying all operators are busy and to hold or if they prefer to press 1 to go to voicemail. If the caller chooses to hold I would like a message (like a commercial) to be played (only once) and then play the on hold music. This should repeat every 60 secs.

Is this possible?

Is there any documentation for PBXes, apart from the balloons that open when hovering over certain fields?

01.09.2006 12:35 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4445

RE: Help with inbound calls, queues and annoucements Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Ring groups allow a "destination if no answer" to be set. Try to set this to a digital receptionist and see if it answers when your three group members are busy.

01.09.2006 15:08 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123

Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, I'm in the Ring group editor and I don't see any option to set the call to go to the digital receptionist. The option I have for no answer are: Extension, voicemail, Ring group.

Should I be looking in another menu option?

02.09.2006 19:12 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4445

RE: Help with inbound calls, queues and annoucements Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Yes, first you need to create a digital receptionist.

02.09.2006 20:42 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123

Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Augen rollen Thanks, I should have thought of that. smile

03.09.2006 17:14 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
 
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