corresponding with paypal is proving to be very time consuming and very frustrating - they have very limited "human" customer support and many "contact us" options are disguised computer generated reply systems. they don't offshore it, they just don't have it....
in order to keep my accounts current I added a new paypal account that I used to make my subscription payments to i-p-tel on my 2 pbxes accounts. this was done on MONDAY.
However today (WEDNESDAYy) i received an email on my old paypal email account that additional subscription payments are DELINQUENT to i-p-tel and these are failing since they are not linked to my new papal email account.
can you please review my 2 pbxes accounts and advise me as to how i bring these 2 pbxes accounts current and avoid any additional delinquent emails?
the 2 user names are (jimfla) and (usafreecall).
It's PayPal that informs you about delinquent payments. If you want to get rid of them you need to cancel the subscriptions on your old account (and if you don't want to continue with that PayPal account).
I discovered the confusion, on my account (username: jimfla) it shows that I have 1 premium subsription and 10 pbx pro subscriptions. It is my intention to use my Pbxes account with 4 extensions with unlimited minutes. My question is should I subscribe to 1 premium and 4 pbxes Pro subscriptions to accomplish this??
If so, how do I unsubscribe to 6 pbx pro subscriptions and not screw my account up.
My main concern is that i unsubscribe to something using your "store" and eliminate very elaborate setup in my account.
You are using PBXes in a manner it has not been designed for. With the unlimited option you are providing carrier services. Please note that we may cancel your account if we can't cope with growing traffic needs which already exceed normal users.
So I recommend that you keep as many subscriptions as possible. If you just pay the minimum amount to get unlimited bandwidth we would need to cancel.
Originally posted by i-p-tel
It is possible because you canceled the other.
Can you reverse it !!! beacuse your company was charge me again for the same service!!!!!
What you do if a company charge you 3 days after for the same thing. Come on if I made a misstake ok, I accept that but it was bacause of you guys, just tell me am I have to pay again or what