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usa


Registration Date: 01.01.1970
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billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

my paypal account that is connected to my pbxes monthly subscription has been restricted temporarily.

I expect it may take another 2-3 weeks to remove the limits on my regular account, paypal is very slow even though my account has been in good standing for over 9 years.

I attempted to set up an alternate paypal account with another credit card and renew my subscription, but it failed since I need a second bank account (which I don't have).

How do I keep my account current? Do you accept any other payment sources?

This post has been edited 1 time(s), it was last edited by usa on 24.02.2009 at 16:55.

24.02.2009 16:29 usafreecall is offline Search for Posts by usafreecall Add usafreecall to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4445

RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

As you are a PBXes PRO customer the grace period is 14 days after all retries of Paypal fail which can be another 10 days. So this should fit your timeframe.

We don't accept other payment methods.

25.02.2009 09:45 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
usa


Registration Date: 01.01.1970
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

corresponding with paypal is proving to be very time consuming and very frustrating - they have very limited "human" customer support and many "contact us" options are disguised computer generated reply systems. they don't offshore it, they just don't have it....

in order to keep my accounts current I added a new paypal account that I used to make my subscription payments to i-p-tel on my 2 pbxes accounts. this was done on MONDAY.

However today (WEDNESDAYy) i received an email on my old paypal email account that additional subscription payments are DELINQUENT to i-p-tel and these are failing since they are not linked to my new papal email account.

can you please review my 2 pbxes accounts and advise me as to how i bring these 2 pbxes accounts current and avoid any additional delinquent emails?
the 2 user names are (jimfla) and (usafreecall).

04.03.2009 17:27 usafreecall is offline Search for Posts by usafreecall Add usafreecall to your Buddy List
i-p
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

It's PayPal that informs you about delinquent payments. If you want to get rid of them you need to cancel the subscriptions on your old account (and if you don't want to continue with that PayPal account).

04.03.2009 19:06 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
jim


Registration Date: 01.01.1970
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I discovered the confusion, on my account (username: jimfla) it shows that I have 1 premium subsription and 10 pbx pro subscriptions. It is my intention to use my Pbxes account with 4 extensions with unlimited minutes. My question is should I subscribe to 1 premium and 4 pbxes Pro subscriptions to accomplish this??

If so, how do I unsubscribe to 6 pbx pro subscriptions and not screw my account up.

My main concern is that i unsubscribe to something using your "store" and eliminate very elaborate setup in my account.

many thanks for your assistance.

06.03.2009 04:45 jimfla is offline Search for Posts by jimfla Add jimfla to your Buddy List
i-p
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

You are using PBXes in a manner it has not been designed for. With the unlimited option you are providing carrier services. Please note that we may cancel your account if we can't cope with growing traffic needs which already exceed normal users.

So I recommend that you keep as many subscriptions as possible. If you just pay the minimum amount to get unlimited bandwidth we would need to cancel.

06.03.2009 10:31 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
usa


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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

i understand, i will not make any changes. many thanks as always.

06.03.2009 18:58 usafreecall is offline Search for Posts by usafreecall Add usafreecall to your Buddy List
onn
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Registration Date: 27.02.2010
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I paid my 2 premium accounts the last may 12 2010 and the payment its not apply yet!!!!!

Please check you statement, I have the paypal transaction number for both transactions

16.05.2010 19:50 onnefa is offline Search for Posts by onnefa Add onnefa to your Buddy List
i-p
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

According to our logs you have canceled one of your Premium subscriptions so there is one left.

16.05.2010 21:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
onn
Soho Account


Registration Date: 27.02.2010
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Zitat:
Originally posted by i-p-tel
According to our logs you have canceled one of your Premium subscriptions so there is one left.

That is not posible i need both accounts active please, thats why I paid 10.50 euros for one and 5.45 for the second one and your company tried to charge me again for the same service.
Thank you

17.05.2010 03:27 onnefa is offline Search for Posts by onnefa Add onnefa to your Buddy List
i-p
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

It is possible because you canceled the other.

17.05.2010 09:24 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
onn
Soho Account


Registration Date: 27.02.2010
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Zitat:
Originally posted by i-p-tel
It is possible because you canceled the other.

Can you reverse it !!! beacuse your company was charge me again for the same service!!!!!
What you do if a company charge you 3 days after for the same thing. Come on if I made a misstake ok, I accept that but it was bacause of you guys, just tell me am I have to pay again or what

17.05.2010 17:40 onnefa is offline Search for Posts by onnefa Add onnefa to your Buddy List
i-p
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RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Charges are solely determined by the subscriptions that you create and manage thru Paypal. You should contact their support if there is any question on the subscription and payment process.

17.05.2010 20:50 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pas
Premium Account


Registration Date: 03.08.2006
Posts: 43

RE: billing question Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Had the same problem with PBXes and Paypal. Paypal will not give any refund.

The problem is that if you cancel a subscription that is paid for the next six months, you lose everything.

Paypal cancels all your subscriptions even if you just remove an expired card before adding a new one to their file, so be careful!

This post has been edited 1 time(s), it was last edited by pas on 19.05.2010 at 21:47.

19.05.2010 21:45 pasqualei is offline Search for Posts by pasqualei Add pasqualei to your Buddy List
 
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