PBXes » English » Bugs » RE: Issue with call quality
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suv
PBXes PRO


Registration Date: 17.09.2007
Posts: 91

Issue with call quality Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi, past couple of days we are facing with call quality. We are using 2 different outbound sip providers voicetrading and call with us. I have tested using direct sip settings put on my soft phone for these telcos to make calls and the call quality is very clear.
However using the telcos on pbxes and calling via sip phone connected to pbxes, the call is very choppy and breaking up.
Please check and advise if there is any issue with our account/server where our account is hosted.
S

08.09.2011 18:39 suvidh is offline Search for Posts by suvidh Add suvidh to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4463

RE: Issue with call quality Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Two things may be considered to resolve this issue:

Try with local calls from extension to extension. This will test your local connection to PBXes. If this is choppy try moving your account to Nürnberg in Personal Data.

The other option is to temporarily enable Audio Bypass in Trunks and Extensions.

09.09.2011 15:33 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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