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Thread: please rename my account to "brudenell"

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please rename my account to "brudenell" 10.08.2010 18:23 Forum: Miscellaneous

given that i have no hope of getting my brother's account reactivated, i would like to rename my account to our last name ("brudenell") and use two extensions on it, so his SIP address doesn't have to be "sbrudenell-300".

if you need to delete my account and have me re-register in order to do this, please let me know.

Thread: RE: brother's account blocked

Replies: 6
Views: 40004

RE: brother's account blocked 02.08.2010 22:01 Forum: Miscellaneous

That said, you and your brother can use the same account, you can seperate the trunks and extensions, You can limit outgoing truks to an extension so really there is no need for 2 accounts and you can even call eachother thru an extension.

i'm kind of smacking myself for not thinking of that as a stopgap solution. i should do that.

i don't consider it a real solution, though. it is handy for his personal SIP address to be "nef@pbxes.org", instead of "sbrudenell-300@pbxes.org". i'd really like to have the names, at least, be separate.

at a technical level, tracking account uniqueness by IPs is totally and completely bogus. i really hope bobmats is wrong, that this is not the actual method used. of course my brother and i frequently share an IP on a NAT router. IP addresses do not uniquely identify a person (nor should they, due to address exhaustion). i did use the same browser on the same computer to configure both accounts, so i retain hope that pbxes used browser fingerprinting to figure out that two accounts were the same.

i was about to write an impotent rant here, elaborating on how it's always in the best interest of any company or organization that even its free users are satisfied. but i expect there have been many similar rants on this board, so i wouldn't be contributing anything new.

the only relatively-new information i can offer is to cast my vote for my favorite bit of pbxes.org (the bit that actually keeps me here), which is sipdroid. i'm not quite sure what sipdroid does different with pbxes.org versus any other provider, but in my experience, pbxes.org is completely right to claim that sipdroid+pbxes.org adds no penalty to an android phone's standby battery life.

Thread: RE: brother's account blocked

Replies: 6
Views: 40004

RE: brother's account blocked 02.08.2010 18:17 Forum: Miscellaneous

long-winded post, because i see that i can't re-post to a topic until someone replies. if no one ever replies, then i can't clarify myself, or ask a more direct/appropriate question, so i have to make sure i get everything down ...

i should clarify: my brother's account was connected to different trunks (we were both connected to the same free providers in the same way, but with different accounts on each provider), and everything had different passwords.

it's fine if pbxes doesn't want to support free accounts (though i would argue this is ultimately bad for their business, for the resentment it generates), and it's fine to kick them off if they break the rules. but i didn't break the rules, so far as i know.

i don't feel comfortable just paying a fee to reconnect the account: without knowing what was done wrong, i may accidentally step on the rules again and get the account blocked again, which would be a waste of my money. i *need* to know this answer first.

does pbxes think i'm being abusive by asking for an explanation? i'm actually trying to prevent "abuse" by figuring out what went wrong with my brother's account. if pbxes doesn't want people to break the rules they should certainly be more straightforward about what those rules actually are, otherwise i might accidentally break them (again).

i also don't understand how there could be such an aggressive policy of blocking multiple accounts accessed from the same ip address (or browser fingerprint or whatever the method is). if there is no support for free accounts, it seems completely natural that more experienced users (me) would log in directly to the accounts of other free users (my brother). i tried just relaying configuration instructions to him, but pbxes's interface is just too complicated and unintuitive to do this.

i don't even see *why* i would want multiple accounts in the first place. what would my motivation be? pbxes already offers multiple extensions, with enough configuration flexibility as to provide *more* functionality than multiple accounts could provide. are that many people with multiple accounts that a ban-first-ask-questions-later approach is warranted? what do people actually do with multiple accounts?

(of course, i'm not even sure that multiple free accounts was the problem here. my brother's account got blocked, but mine didn't. the usual response of an administrator to someone breaking the rules isn't just to unbreak the rules, it's to make sure the breaker of the rules can't come back)

can someone *please* help me? i'm really trying my best to play by the rules here.

Thread: RE: brother's account blocked

Replies: 6
Views: 40004

brother's account blocked 28.07.2010 00:09 Forum: Miscellaneous


i'm sorry to post this here. this is a personal issue, not a public one, but i don't believe this is a "support" issue, so the paid personal support seems like an inappropriate channel.

i'm writing on behalf of my brother (his username is "nef"). his free account was blocked. when logging into this account, he sees this message:

"Your account was blocked. Reasons can be failure to make a payment, exceeding minutes quota during a past month or violation of our terms of service for free accounts. If you want us to restore your account please upgrade."

i'm not sure of the reason for this block. i went to lengths to ensure that his account was configured identically to mine, and that we were using it in the same way -- but my account has never been blocked. in the blocked state, he can't access any details of the account (such as the call log) which might indicate the reason for the block.

the terms of service document hasn't been translated into English. but after reading the summary, i think that pbxes.org may have assumed that his account was the same as mine, since i frequently logged into his account from my computer to configure it.

the only intentions we have are to use the free service as advertised (actually, specifically for use with the android app Sipdroid). if there was any other kind of misuse, i assure you that it was due to misconfiguration only.

i simply want to understand the reason for the block, and to get my brother's account back to the same level of service available to new free users. he cannot even register a new account with his same email address. i upgraded my own account for the specific purpose of getting to the bottom of this problem here on the forums -- i hope that the administrators can see this as enough of a good-faith gesture to help me.



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