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Thread: RE: Service outage few hours before
tel

Replies: 6
Views: 12848

RE: Service outage few hours before 23.10.2009 13:17 Forum: Bugs

Hi,
Whats the best advice for working today.
After repeated failures this morning I have set ATAs to www5 IP address, should I leave them like that or change back to pbxes.org ?
Very unhappy users
Regards

Thread: RE: Proxy
tel

Replies: 6
Views: 17162

RE: Proxy 21.05.2009 00:40 Forum: Terminal Equipment

Hi,
On my SPA ATA units the proxy is just set to pbxes.org, there is no outbound proxy used (although 'use outbound proxy in dialogue' is set to yes)
Regards

Thread: RE: Audio bypass
tel

Replies: 4
Views: 13658

RE: Audio bypass 11.05.2009 19:03 Forum: Terminal Equipment

Hi Diafora,
I tried forwarding unique rtp ports, no difference noted.
Sip ports are already unique and forwarded (5060 not used). Draytek isn't a voip model anyway.
Signalling is fine, just the audio is a problem
I was wondering about the Sipura 'nat support parameters', haven't changed those although I have seen totally contradictory advice in various forums ranging from 'all on' to 'all off' with every combination in between....
Ron

Thread: RE: Audio bypass
tel

Replies: 4
Views: 13658

Audio bypass 11.05.2009 13:54 Forum: Terminal Equipment

Hi,
For my next little project on my PBXes I would like to implement audio bypass for my FXOs and extensions (same room, same router, same lan).
FXOs are Sipura 3102, extns are Sipura 1000 etc, router is a Draytek 2820n on BT adsl (dynamic IP).
Sip ports are forwarded to each sip device (devices have fixed local addresses).
My first attempt resulted in lack of audio (or 1 way) between extensions.
Does anyone have any pointers or suggestions on how to proceed, or is my setup simply not suitable ?
Regards

Thread: RE: calling between pbxes
tel

Replies: 3
Views: 6580

smile RE: calling between pbxes 06.05.2009 00:34 Forum: Miscellaneous

Thanks yet again Diafora,
works perfectly.
Regards
Ron

Thread: RE: calling between pbxes
tel

Replies: 3
Views: 6580

calling between pbxes 05.05.2009 13:36 Forum: Miscellaneous

Hi,
I am trying to set up calling from 1 pbx to another, nothing fancy just dial say ext 100 and the call is forwarded to the other pbx where it will ring an existing ring group.
I set up an inbound route (url_contact) on the destination pbx which points to the ring group.
I set up extension 100 on the source pbx with a dial value (sip/dest_account-dest_route). When I dial ext 100 I see the call go out but immediately dropped. The destination pbx shows the call come in but immediately dropped.
Am I making a simple mistake ?
Regards
Ron

Thread: RE: Strange incoming call issue
tel

Replies: 2
Views: 6246

Strange incoming call issue 20.04.2009 12:26 Forum: Miscellaneous

Hi,
An odd problem that hopefully someone may have seen before.
Incoming DID (Sipgate) caller has normal ringing tone, the target homeworker extension (SPA1001) gets callerID and ringing. When I pick up the call I get silence and the caller continues with ringing tone. The call eventually goes to voice mail. Outgoing calls are no problem at all.
If I physically move the Sip UA to a different location (my home, same cable ISP) it works ok. I have tried different hardware, ports, DIDs and extension numbers. The only difference I can see is that the homeworker already has an ISP supplied domestic cable phone. Really scratching my head over this one !
Ron

Thread: RE: Underscore's usage
tel

Replies: 4
Views: 9894

RE: Comment Field 16.04.2009 19:54 Forum: Feature Requests

That would certainly be useful to me as well

Thread: RE: 06|00336xxxxxxxx
tel

Replies: 6
Views: 11424

RE: 06|00336xxxxxxxx 04.04.2009 13:19 Forum: Miscellaneous

Hi,
First the outbound route must be selected, in your example this can be with numbers beginning 06x
Then in the trunk the rule should be exactly 0033+0|6x. (to remove the 0 then to add the 0033).
This is exactly what I do for UK 07x numbers to 00447x.
Best of luck

Thread: RE: 06|00336xxxxxxxx
tel

Replies: 6
Views: 11424

RE: 06|00336xxxxxxxx 03.04.2009 23:17 Forum: Miscellaneous

Hi,
If I understand correctly you need to convert your local dial format (06xxx) into International format (00336xxx)
If you select the outbound routing with numbers beginning 06x for example, then you can convert the format in the trunk with 0033+0|6x.
Hope this helps

Thread: RE: outbound routing from classic extensions
tel

Replies: 2
Views: 6608

RE: outbound routing from classic extensions 31.03.2009 10:18 Forum: Miscellaneous

That works perfectly, thank you for your help.
Regards
Ron

Thread: RE: outbound routing from classic extensions
tel

Replies: 2
Views: 6608

outbound routing from classic extensions 28.03.2009 18:42 Forum: Miscellaneous

Hi,
I am trying to refine out of hours forwarding to a mobile. I created a classic extension with the mobile number and routed out of hours calls to that extension. This works just fine with my default (last in the list catchall) outbound route.
However when I try to select a different outbound route for this service (based on the classic extension number) this is ignored and the default (last in the list catchall) outbound route is always used.
Am I overlooking something , my outbound routes select just fine from the sip UAs but not the classic extensions.
Regards

Thread: RE: Linksys SPA-3102 - Incoming call audio
tel

Replies: 6
Views: 15984

RE: Linksys SPA-3102 - Incoming call audio 13.03.2009 12:17 Forum: Terminal Equipment

Hi,
If its any help I am using SPA3102s without audio problems. I have turned 3102 nat at line and pstn tabs to 'off', and set a stun server on in the sip tab.
At domestic sites I have no port forwarding, and use the default SIP and RTP ports. G726-32 codec works well. I think firmware is 3.1.22 everywhere, I have not used different versions.
This setup works ok in various locations with different routers and ISPs.
I have been unable to use the audio bypass despite lots of experimenting (never any audio).
Ron

Thread: RE: Ringing or hold music
tel

Replies: 6
Views: 14477

RE: Ringing or hold music 04.03.2009 14:49 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

The ATAs are all Sipura, 2*PAP2, 3*SPA3102 (using FXO and FXS) and 1*SPA1001.
If I set up an internal call between 2 extensions I can pick it up on a 3rd extension no problem. On an incoming ring group call when the same extension is ringing I cannot pick up from the same 3rd (or any other) extension.
Confused me !
Ron

edit - just a thought, how about a spare extension, say #100, and forking group member extensions to it. **100 might then work ?

Thread: RE: Ringing or hold music
tel

Replies: 6
Views: 14477

RE: Ringing or hold music 03.03.2009 12:07 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi Diafora,
Yes, I did try the same thing. I used 4 ring groups with a 10 second ringall in each (longer final group failing to a classic extension and mobile). I thought it an acceptable compromise but the users still weren't happy waiting up to 10 seconds of ringing if they were on their own in the office. Shortening ring times further introduced a greater chance of accidentally picking up the extension in that small window of time between ring groups, and then having to wait another 10 seconds !
If there isn't a technical fix/workaround for **ext in a ringing group (IPtel says it should work) then I guess they will just have to live with it.
Ron

Thread: RE: Ringing or hold music
tel

Replies: 6
Views: 14477

RE: Ringing or hold music 01.03.2009 14:42 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi Diafora,
You are right of course, I had completely overlooked that point and was just looking at the 'technical' aspect.

I started out by using a ring group but the problem there is when phones are ringing and an agent subsequently becomes free then his phone doesn't join in ringing with the others. The **ext pickup doesn't seem to work within a ringing group of phones. I raised this issue several months ago and was advised to use a queue instead.

I am now using a queue but see a problem when a caller hangs up before an agent picks up the call (maybe heard the greetings message and realised they have dialled a wrong number, or maybe not English speaking) then the phones still ring in the queue until an agent picks up (and just gets silence).

This is only a small company with maybe 3 people at their desks, calls are seldom more than one at a time.

Any suggestions ?

Thread: RE: Ringing or hold music
tel

Replies: 6
Views: 14477

Ringing or hold music 27.02.2009 18:10 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi,
I am routing incoming calls to a queue. How can I present ringing tone to callers until an agent picks up the call. At present I get on hold music presented to the caller whilst waiting, there doesn't seem to be a NONE option for hold music (or do you have to record telephone ringing sounds to use as on hold music).
Am I missing something ?
Ron

Thread: RE: Assign an outbound routing to an extension?
tel

Replies: 1
Views: 4936

RE: Assign an outbound routing to an extension? 18.02.2009 20:35 Forum: Miscellaneous

Hi Khessin,
You can create an outbound route with the extension number specified in the options at the bottom of the page. I have routes configured for several different extensions that works just fine. Make sure they come first in the list of outbound routes (before your general outbound route if you have one).
Regards
Ron

Thread: RE: re register around 03:05 every morning
tel

Replies: 2
Views: 7416

RE: re register around 03:05 every morning 26.01.2009 10:38 Forum: Terminal Equipment

Hi,
Yes they are all on the same LAN. I left the router logging over the weekend so I will look through that.
I read on another forum that BT may do various things to your adsl line in the early hours, I just wondered if there is any truth to that.
Regards
Ron

Hi,
Cannot see anything suspicious in the router logs, how odd !
Ron

Update:
Noticed in the PBX system log that all the trunks also re register at the same time. Guess that means that it is something the PBX is doing every morning !!!
Ron

Thread: RE: re register around 03:05 every morning
tel

Replies: 2
Views: 7416

Question@Diafora 23.01.2009 18:28 Forum: Terminal Equipment

Hi,
No problems, just an easy question I hope.
All my PBXes extensions re register around 03:05 every morning, regular as clockwork. This doesn't affect me as I'm still happily asleep, so I've never even thought about it until now.
But as a matter of interest does either the PBX or maybe BT do something at this time each morning ?
Regards
Ron

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