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Thread: RE: How can I record a call today in next 30 minutes?
mil

Replies: 1
Views: 5507

How can I record a call today in next 30 minutes? 22.06.2011 16:12 Forum: Miscellaneous

I need to record a conference call so an employee who cannot attend can listen later. How do I record the call? And then how do I play it back?

Thread: Phones cutting in and out
mil

Replies: 0
Views: 2734

Achtung Phones cutting in and out 01.06.2011 18:00 Forum: Bugs

All of our calls are cutting in and out quite severely and we are unable to have understandable conversations. Additionally, when placing calls it either does not connect at all or takes a long time to connect.

What is the best way to resolve this issue?

Thread: RE: Intermittent Call Problems - incoming, outgoing, and internal
mil

Replies: 3
Views: 6118

RE: Intermittent Call Problems - incoming, outgoing, and internal 14.04.2011 23:39 Forum: Bugs

Thank you for the information. We are still having the same type of problem. It was better this morning but then got worse again this afternoon.

It was just reported to me that two people's calls were dropped mid-converstaion just within the last hour.

We are holding a webinar next Tuesday and it is critical that this is up.

Thread: RE: Your number cannot be completed as dialed
mil

Replies: 2
Views: 5650

RE: Your number cannot be completed as dialed 13.04.2011 23:31 Forum: Bugs

As of today I no longer get the "your number cannot be completed as dialed" when dialing one of the numbers I reported earlier, however, I just dialed the other one I reported and I still get the message. In the meantime I called my trunk provider and reported the problem. It is not resolved completely but I thought I should report what has occurred.

Thread: RE: Intermittent Call Problems - incoming, outgoing, and internal
mil

Replies: 3
Views: 6118

Intermittent Call Problems - incoming, outgoing, and internal 13.04.2011 23:13 Forum: Bugs

For the past 8-9 days we have been having intermittent issues in which the phones can place a call and then moments later cannot place a call. One time you can receive a call and the next I am told a caller could not get through to us. One minute you cannot dial an internal extension and the next you can. Sometimes we get a fast busy when dialing, sometimes we get dead air, sometimes we get the "your call cannot be completed as dialed" message.

We have used the submit and start feature in personal data, we have rebooted the phones, we have switched servers, we have used our backup PBXes account and all have no lasting effect. It is up and down all day for 8 or 9 days.

Anyone have any clues?

Thread: RE: The infamous call cannot be completed as dialled
mil

Replies: 4
Views: 11173

RE: The infamous call cannot be completed as dialled 13.04.2011 23:06 Forum: Bugs

I have been having the same problem getting the "Your call cannot be completed as dialed." I called Galaxy, my Trunk provider, but they have not found what the problem is. Is it possible it is a PBXes problem?

Thread: RE: Call pickup
mil

Replies: 2
Views: 10670

Call pickup 02.03.2011 18:23 Forum: Feature Requests

I saw somewhere that call pickup is a feature. How do I use it/implement it on my system?

Thread: RE: Phone Service Down
mil

Replies: 1
Views: 4177

Phone Service Down 01.03.2011 18:36 Forum: Bugs

Our digital receptionist is working however none of our extensions are receiving any calls. How do we troubleshoot and resolve the issue?

A little later....

I changed the server and now it seems to be working but I don't know what made it stop working in the first place.

Thread: RE: Renewal of Services
mil

Replies: 4
Views: 7498

RE: Renewal of Services 04.06.2010 20:23 Forum: Miscellaneous

Aha. Makes sense. We just bought an additional subscription under millc. The subscription number per paypal is : S-8SP62729AG329313G. Please be sure to update our account.

Thread: RE: Renewal of Services
mil

Replies: 4
Views: 7498

RE: Renewal of Services 04.06.2010 20:03 Forum: Miscellaneous

Then how come we paid TWICE as much for MILLC - wouldnt that be for TWO subscriptions???????

MILLC has always had 2 subscriptions. Why now are you saying that we need another package for MILLC when we paid the 61.49 EUR.

Thread: RE: Renewal of Services
mil

Replies: 4
Views: 7498

Renewal of Services 01.06.2010 16:23 Forum: Miscellaneous

On April 25th we renewed TWO premium subscriptions: millc and millc2. We have always had two premium subscriptions however since renewal we now only show one. The renewal was paid via paypal and the amounts were:

MILLC2: Your first subscription payment, for 30.59 EUR, has already been sent to i-p-tel GmbH.

MILLC: Your first subscription payment, for 61.49 EUR, has already been sent to i-p-tel GmbH.

Please update our account to reflect the two subscriptions.

Thank you.

Thread: RE: Back ups
mil

Replies: 6
Views: 12849

Back ups 28.04.2010 18:59 Forum: Miscellaneous

How can we get/make a back up of all of our pbx settings?

Thread: How do I resubmit paypal info for cancelled subscription?
mil

Replies: 0
Views: 3892

How do I resubmit paypal info for cancelled subscription? 26.04.2010 00:01 Forum: Miscellaneous

We updated our paypal information (i.e. cancelled an outdated credit card and added a new one) and that caused the payment subscription within paypal to fail and be cancelled. We currently have 2 accounts. Paypal said we need to speak to you regarding re-instatement and to set up a new paypal subscription. We have a complicated system and do not want to lose our current settings.

I figured it out. I just re-subscribed with my accounts numbers and payment went thru.

Thread: Voicemail blast to multiple mailboxes
mil

Replies: 0
Views: 5031

Voicemail blast to multiple mailboxes 19.04.2010 19:23 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

I need to know how to send one voicemail to multiple mailboxes on our system. Does any one know if this is possible and if so how to set it up?

Essentially I would like to set everyone in my office up with a voicemail box. In the event of an emergency I would like to call into the system with one message but blast that one message to all the voicemail boxes on the system. That way I dont have to call everyone and leave the same message.

Can this be done?

Thanks!
Kristen

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 05.01.2010 15:03 Forum: Bugs

...and service is out again... as of 6am PT on www2

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 17.12.2009 23:25 Forum: Bugs

You write: PRO accounts allow trunks to be shared by several accounts.

I just realize that you require PRO, not premium accounts for shared trunks. We currently have 2 premium subscriptions on millc that will likely be upgraded to 3 premium subscriptions in the coming weeks. The backup account just created, millc2, only requires 1 premium subscription.

However, it does not make sense for us to upgrade to PRO; we don't need the features and it is not cost-effective; especially not 2 PRO accounts.

Is there any way you can make trunk sharing part of the premium accounts (or make an exception for us)? It would be most appreciated as we otherwise have to go to a different vendor for the backup solution; that's possible, but is not preferred.

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 17.12.2009 21:09 Forum: Bugs

You write: We have verified you on "millc2".
Thank you; please check the account - the account is verified; we have also submitted payment for the premium account; however, the subscription won't show up. It's been a couple o hours - if I recall correctly, this usually happens almost instantaneously.

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 17.12.2009 17:50 Forum: Bugs

On the above topic, there is a workaround: one can select an extension (with ringer off) as the inbound route; after a few seconds, the call forwards to the digital receptionist. The brief delay that gives the primary account time to grab the call is an acceptable compromise.
One problem experienced in the past when using an alternate system as backup was that pbxes would seize (pick up) the call, but not be able to process it during some outages. Possibly one can rectify that by also using the above workaround on all calls; when a failure does happen on the primary line, all that would need to be done is to make the delay shorter on the backup account than on the primary account.

On a related issue: our lines were down again this morning. We are trying to establish the redundancy, but our 2nd account is still going through the initial review before we can upgrade to a premium account. Can you please expedite this manually, so that "millc2" is approved immediately; we can't have these outages on an ongoing basis and don't want to wait a couple extra days before implementing the redundancy.

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 16.12.2009 17:09 Forum: Bugs

Thank you. When 2 accounts use the same trunks, can one set the digital receptionist, where applicable, to pick up with a delay? Otherwise, there will always be a race for pickup by 2 separate accounts.

Thread: RE: Telephones Down!
mil

Replies: 31
Views: 46181

RE: Telephones Down! 15.12.2009 23:45 Forum: Bugs

Is there any way to back up the settings? That's something helpful to have anyway. Once backed up, one could restore the settings to a new, mirrored account.

If not available as a feature, would you folks do this for a service fee? Our setup is quite comprehensive, and a simple duplication of configuration files is far more efficient than retyping everything.

[As we set up a duplicate account, the system went down again - it's now back up]

Issue in mirroring an account: pbxes does not allow the same trunk to be registered with 2 separate accounts. Do you have a workaround for this? It would be good to have parallel logins (an alternative may be to change trunk passwords during outages, but that's inconvenient)

Showing posts 1 to 20 of 32 results Pages (2): [1] 2 next »

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