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Thread: Way to automatically download recorded calls
hng

Replies: 0
Views: 628

Way to automatically download recorded calls 29.11.2018 21:10 Forum: Miscellaneous

Is there a way to have your recorded calls automatically uploaded google drive or dropbox?

Thank you

Thread: Call number from computer
hng

Replies: 0
Views: 643

Call number from computer 24.10.2018 20:04 Forum: Miscellaneous

Does anyone know of a way to select a phone number on a website and select call and forward to your pbx phone. Google used to do that but was always a litttle glitchy

Thread: RE: Number has been blacklisted
hng

Replies: 3
Views: 4082

RE: Number has been blacklisted 10.01.2018 18:36 Forum: Miscellaneous

Thank you about how long does it take to get through the system as I am still getting the error.

Thread: RE: Number has been blacklisted
hng

Replies: 3
Views: 4082

Number has been blacklisted 10.01.2018 16:03 Forum: Miscellaneous

So I am now getting an error blacklisted by gbsmlds and my cell number. This was an account that we had cancelled and also may have been a paid account. Secondly the pbx account that the number being blacklisted from is a pro account. So there should be no reason for this. Please remove my number form this

Thread: Ghost calls from extensiosn
hng

Replies: 0
Views: 4426

Ghost calls from extensiosn 09.06.2015 15:19 Forum: Miscellaneous

I have one phone that keeps geting ghost calls from extensions that do not exist? This is the only thing I can find in the log but dont know where to go from here.
SIP callid 743b323573aaf61c73efd44d1214ce2d@67.231.240.210
Any help

Thread: setup cisco 7949G
hng

Replies: 0
Views: 9503

setup cisco 7949G 13.01.2015 21:59 Forum: Terminal Equipment

So we are trying out a different phone cisco 7940g. I belive I have it all setup but it does not look like it wants to register to pbxes. Here is my default file cant see anything I missed my only concern is maybe my proxy1 address is wrong but I can find any info on what else it could be?

# SIP Default Generic Configuration File

# Image Version
image_version: P0S3-8-12-00

# Proxy Server
proxy1_address: www2.pbxes.com
proxy2_address: "" ; Can be dotted IP or FQDN
proxy3_address: "" ; Can be dotted IP or FQDN
proxy4_address: "" ; Can be dotted IP or FQDN
proxy5_address: "" ; Can be dotted IP or FQDN
proxy6_address: "" ; Can be dotted IP or FQDN

# Proxy Server Port (default - 5060)
proxy1_port: 5060
proxy2_port: 5060
proxy3_port: 5060
proxy4_port: 5060
proxy5_port: 5060
proxy6_port: 5060

# Proxy Registration (0-disable (default), 1-enable)
proxy_register: 1

# Phone Registration Expiration [1-3932100 sec] (Default - 3600)
timer_register_expires: 120

# Codec for media stream (g711ulaw (default), g711alaw, g729a)
preferred_codec: g711alaw

# TOS bits in media stream [0-5] (Default - 5)
# tos_media: 5

# Inband DTMF Settings (0-disable, 1-enable (default))
dtmf_inband: 1

# Out of band DTMF Settings (none-disable, avt-avt enable (default), avt_always - always avt )
dtmf_outofband: avt

# DTMF dB Level Settings (1-6dB down, 2-3db down, 3-nominal (default), 4-3db up, 5-6dB up)
dtmf_db_level: 3

# SIP Timers
timer_t1: 500 ; Default 500 msec
timer_t2: 4000 ; Default 4 sec
sip_retx: 10 ; Default 10
sip_invite_retx: 6 ; Default 6
timer_invite_expires: 180 ; Default 180 sec

####### New Parameters added in Release 2.0 #######
language:
messages_uri : ""

# Dialplan template (.xml format file relative to the TFTP root directory)
dial_template: dialplan

# TFTP Phone Specific Configuration File Directory
tftp_cfg_dir: "" ; Example: ./

# Time Server (There are multiple values and configurations refer to Admin Guide for Specifics)
sntp_server: nist1-macon.macon.ga.us ; SNTP Server IP Address
sntp_mode: directedbroadcast ; unicast, multicast, anycast, or directedbroadcast (default)
time_zone: CET ; Time Zone Phone is in
dst_offset: 1 ; Offset from Phone's time when DST is in effect
dst_start_month: April ; Month in which DST starts
dst_start_day: "" ; Day of month in which DST starts
dst_start_day_of_week: Sun ; Day of week in which DST starts
dst_start_week_of_month: 1 ; Week of month in which DST starts
dst_start_time: 02 ; Time of day in which DST starts
dst_stop_month: Oct ; Month in which DST stops
dst_stop_day: "" ; Day of month in which DST stops
dst_stop_day_of_week: Sunday ; Day of week in which DST stops
dst_stop_week_of_month: 8 ; Week of month in which DST stops 8=last week of month
dst_stop_time: 2 ; Time of day in which DST stops
dst_auto_adjust: 1 ; Enable(1-Default)/Disable(0) DST automatic adjustment
time_format_24hr: 1 ; Enable(1 - 24Hr Default)/Disable(0 - 12Hr)

# Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control)
dnd_control: 0 ; Default 0 (Do Not Disturb feature is off)

# Caller ID Blocking (0-disbaled, 1-enabled, 2-disabled no user control, 3-enabled no user control)
callerid_blocking: 0 ; Default 0 (Disable sending all calls as anonymous)

# Anonymous Call Blocking (0-disabled, 1-enabled, 2-disabled no user control, 3-enabled no user control)
anonymous_call_block: 0 ; Default 0 (Disable blocking of anonymous calls)

# DTMF AVT Payload (Dynamic payload range for AVT tones - 96-127)
dtmf_avt_payload: 101 ; Default 101

# Sync value of the phone used for remote reset
sync: 1 ; Default 1

####### New Parameters added in Release 2.1 #######

# Backup Proxy Support
proxy_backup: "" ; Dotted IP of Backup Proxy
proxy_backup_port: 5060 ; Backup Proxy port (default is 5060)

# Emergency Proxy Support
proxy_emergency: "" ; Dotted IP of Emergency Proxy
proxy_emergency_port: 5060 ; Emergency Proxy port (default is 5060)

# Configurable VAD option
enable_vad: 0 ; VAD setting 0-disable (Default), 1-enable

####### New Parameters added in Release 2.2 ######

# NAT/Firewall Traversal
nat_enable: 1 ; 0-Disabled (default), 1-Enabled
nat_address: 24.227.116.186 ; WAN IP address of NAT box (dotted IP or DNS A record only)
voip_control_port: 5060 ; UDP port used for SIP messages (default - 5060)
start_media_port: 16384 ; Start RTP range for media (default - 16384)
end_media_port: 32766 ; End RTP range for media (default - 32766)
nat_received_processing: 1 ; 0-Disabled (default), 1-Enabled

# Outbound Proxy Support
outbound_proxy: www2.pbxes.com ; restricted to dotted IP or DNS A record only
outbound_proxy_port: 5060 ; default is 5060

####### New Parameter added in Release 3.0 #######

# Allow for the bridge on a 3way call to join remaining parties upon hangup
cnf_join_enable : 0 ; 0-Disabled, 1-Enabled (default)

####### New Parameters added in Release 3.1 #######

# Allow Transfer to be completed while target phone is still ringing
semi_attended_transfer: 1 ; 0-Disabled, 1-Enabled (default)

# Telnet Level (enable or disable the ability to telnet into the phone)
telnet_level: 2 ; 0-Disabled (default), 1-Enabled, 2-Privileged

####### New Parameters added in Release 4.0 #######

# XML URLs
services_url: "" ; URL for external Phone Services
directory_url: "" ; URL for external Directory location
logo_url: "" ; URL for branding logo to be used on phone display

# HTTP Proxy Support
http_proxy_addr: "" ; Address of HTTP Proxy server
http_proxy_port: 80 ; Port of HTTP Proxy Server (80-default)

# Dynamic DNS/TFTP Support
dyn_dns_addr_1: "" ; restricted to dotted IP
dyn_dns_addr_2: "" ; restricted to dotted IP
dyn_tftp_addr: "" ; restricted to dotted IP

# Remote Party ID
remote_party_id: 0 ; 0-Disabled (default), 1-Enabled

####### New Parameters added in Release 4.4 #######

# Call Hold Ringback (0-off, 1-on, 2-off with no user control, 3-on with no user control)
call_hold_ringback: 1 ; Default 0 (Call Hold Ringback feature is off)

####### New Parameters added in Release 6.0 #######

# Dialtone Stutter for MWI
stutter_msg_waiting: 0 ; 0-Disabled (default), 1-Enabled

# RTP Call Statistics (SIP BYE/200 OK message exchange)
call_stats: 0 ; 0-Disabled (default), 1-Enabled

Thread: Login to a q
hng

Replies: 0
Views: 7124

Login to a q 08.09.2014 19:54 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Is it possible to log into a q from an outside line? I have qs that ring cell phones. So when my person can take calls on there cell I want them to be able to log into there cell q with there cell phone.

Thread: Check voice mail from outside line
hng

Replies: 0
Views: 6883

Check voice mail from outside line 05.09.2014 22:56 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

How can I call into and check my voice mail from a external phone number such as my cell phone?

Thread: MAGIC/RESOLVED!! Recorded Calls WAV error
hng

Replies: 0
Views: 6906

Daumen hoch! MAGIC/RESOLVED!! Recorded Calls WAV error 14.07.2014 18:35 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

When downloading recordings (stored in WAV format) I am getting an error on the file open, in Windows Media Player. Any thoughts?

Actually... not on Voicemails... which are delivered and work properly... but on "Recorded Calls"...

After submitting this report, suddenly, everything started working! Apparently, this forum is magic!

Thread: RE: general question
hng

Replies: 5
Views: 13431

RE: general question 01.07.2014 15:24 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hey... I would love to move it... and I would also really value from better understanding how I might have found the answer, or asked the question in the public forum... but... alas... I don't know how to move it...

If it is something you can do administratively... great, otherwise, let me know and I will copy it into a thread on the PF... where would you think it would go?

BUT a little more help... when I look at Ring Groups, it looks like if you don't get an answer, you can have it go to another Ring Group.... this functionality doesn't seem to work... it never goes past the first ring group, and jumps immediately into the voice mail of the SECOND Ring Group--- which is confusing to me...

So, my point --- I understand that you don't get Queues... but it seems that Ring Groups are not working - at least as described in the intuitive interface options. ;- )

Thread: RE: general question
hng

Replies: 5
Views: 13431

general question 19.06.2014 17:29 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Greetings guys... please don"t bill for this... but I am trying (as you know I am a software engineer)to see how to better use the services... but find the support forum to be very cumbersome, and in the "help" things just are not explained well.

I wanted to have a "master account" where I could then setup "sub accounts" and resell them, but I end up having to create unique accounts for every customer... which if there were more than 30 it would be very cumbersome...

In my testing I have a new account gbsmk I am using for some basic testing of my offerings... the problem is that the account doesn"t have QUEUES like my hngsteve account... but "ring groups" and the ring groups don"t seem to work the same... I have two ring groups, -- the purpose -- come off the digital assistant > ring group 1 > ring group 2 > voice mail... but I always SKIP ring group 1, and then drop into voicemail...

It would be outstanding if the online resources explained why I don"t have queues in this current plan for gbsmk, and then if ring groups work differently?? but, my point, these resources should be found online and easily resolved (without needing support)....

Having said that... if there is a way to be a reseller, and have the accounts all be SUB ACCOUNTS to a MASTER, so I can control my customers, copy configurations between them, etc., etc -- that would be outstanding

Thread: RE: Security Code
hng

Replies: 1
Views: 10035

Security Code 19.04.2013 17:43 Forum: PBXes PRO

Security Code - the PopUp you get when you try to do something from the status page, like break into a call... In other threads I see it should be the login, but that doesn't work... is there somewhere in the system this can actually be "set"...

Thanks.

Thread: RE: Different receptionist for different DID's
hng

Replies: 5
Views: 11710

RE: Different receptionist for different DID's 19.12.2012 16:10 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

greetings -

First, very much a novice at this... but

The Inbound Route is the key... the trunk line registers with the source (trunk provider)... then when a call is recieved (inbound) it is matched to the appropriate Inbound Route - this is often used to cost effectively answer calls, etc., but we use it to have two DIDs each go to different digital receptionist... operating two companies at the same location.

The challenge is to figure out what the trunk line provides as the identifier, and then - based on the information - how pbxes recognizes that information and maps it (routes it)...

I ended up having to ask pbxes author how... and it is different for my two trunk lines... one (callcentric) uses the account name provided from the trunk provider (but then can only handle one line DID per "named" account), the other (voipvoip) uses the caller id of the line being called... and this is more functional because then you can have multiple DIDs with the provider...

Hope this helps.

Thread: RE: Issue with incoming on particular trunk
hng

Replies: 11
Views: 28127

RE: Issue with incoming on particular trunk 09.10.2012 20:10 Forum: PBXes PRO

Hello iptel, I have a similar issue with Vitelity.net, the PBX is registered, I can make outgoing calls... but incoming calls are passed through to PBXES, and immediately "hung up"... the siptrace from Vitelity shows the issue...

any recommendations??

vitelity siptrace

This is a courtesy message from Vitelity Communications, LLC regarding an active Trouble Ticket you have in our system for the account xxxx

Your Trouble Ticket has been updated with a response/resolution to your problem.

Posted by vcmfs on 2012-10-05 10:46:39
We see that calls are routing to your device but your device is hanging up.

Oct 5 10:45:35.514 AM 66.241.96.164 > 67.231.245.210 INVITE sip:3215496380@67.231.245.210:27292 SIP/2.0
Oct 5 10:45:35.569 AM 66.241.96.164 < 67.231.245.210 SIP/2.0 100 Trying
Oct 5 10:45:35.570 AM 66.241.96.164 < 67.231.245.210 SIP/2.0 200 OK
Oct 5 10:45:35.571 AM 66.241.96.164 > 67.231.245.210 ACK sip:3215496380@67.231.245.210:27292 SIP/2.0
Oct 5 10:45:36.595 AM 66.241.96.164 < 67.231.245.210 BYE sip:3034753030@66.241.96.164 SIP/2.0
Oct 5 10:45:36.595 AM 66.241.96.164 > 67.231.245.210 SIP/2.0 200 OK

Please check your inbound route.

Thread: RE: Different receptionist for different DID's
hng

Replies: 5
Views: 11710

RE: Different receptionist for different DID's 13.08.2012 16:55 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Did this answer your question?

Thread: RE: Upgraded Premium Subscription
hng

Replies: 3
Views: 5736

RE: Upgraded Premium Subscription 01.12.2011 20:43 Forum: Miscellaneous

It still only shows I have 1 Premium 1. When will this change to 2 I can see in paypal where it charged my act.
Thank you

Thread: RE: Upgraded Premium Subscription
hng

Replies: 3
Views: 5736

Upgraded Premium Subscription 01.12.2011 19:46 Forum: Miscellaneous

I just upgraded my premium subscribtion from 1 to 2 how long does it take to post this on the usage page. Is there any page I can see that already shows this change? How do I know it even worked?

Thread: False voicemail
hng

Replies: 0
Views: 2966

False voicemail 17.11.2011 22:46 Forum: Bugs

Everytime a phone rings and is answered and normal discussion occurs - when the call terminates there is a voicemail (of 0 length) sent to the email and reported on the handset.

This also just began 3-4 days ago.

Thread: RE: Auto recall after every outbound call
hng

Replies: 1
Views: 3632

Auto recall after every outbound call 17.11.2011 22:44 Forum: Bugs

After every outbound call - when the call is terminated, we are experiencing an automatic call to the same (original) number that was called. This just began 3-4 days ago.

Thread: RE: All phones not registered
hng

Replies: 6
Views: 14166

RE: All phones not registered 29.09.2011 16:24 Forum: Terminal Equipment

thanks all -- the following is just to summarize for others finding the same problems.

In this case we started with all phones registering, outgoing calls working, incoming would ring, but we couldn't answer. in an effort to try to figure out why the "off hook/answer" message wasn't getting back to pbxes to then have the system connected the call I turned off the advanced SIP support -- which resulted in no phones registering from behind the router.

Once turned back on SIP support, we were back to all phones registering, outgoing calls working, incoming would ring, but still we couldn't answer.

The router we couldn't get to work was a Dlink DIR-615, HW E3 and Firmware 5.10

We have since rolled back to our old router which is Model EBR-2310 Hardware Version: B1 Firmware Version: 2.01

The only other difference is that we have two different cable connections, the 615 was on a 8x1 with dynamic IP, while the working dlink is on a cable connection 15x2 with 5 static IPs assigned... the cable company SWEARS there is no difference between the two modems/configurations - which I would agree with, because the vonage line worked fine behind the 8x1.

Again, just trying to provide information for the next poor slob trying to figure out the same problem.

We are going to do some additional troubleshooting later, after hours.

Showing posts 1 to 20 of 27 results Pages (2): [1] 2 next »

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