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Thread: Forward call incoming to IVR
fal

Replies: 1
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Augenzwinkern Forward call incoming to IVR 21.06.2019 12:53 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi,
I want that when I receive call and going to IVR when into IVR press option 2 the call is forwarded to external number using my outgoing rule.

How I can do that?

At the moment I have only 3 option
1) Extension (but I cannot use this)
2) Queue (I cannot use this)
3) SIP URI (I think I need to use this but I don't know how put the SIP uri to call external number using registered trunk in my account)

Could you help me please?
Thanks in advance

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